Job Description

Job Description

Come and experience the difference in working for a company that values each one of its employees! “Where You Belong” isn’t just a tagline – it’s a promise. Whether you’re starting your career or looking for your next opportunity, HGV is a place where your talent is valued, your growth is supported, and your work makes a real impact.

The New Member Journey (NMJ) Representative is responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral. 

Why Join Us? Because It's "Where You Belong"!

We offer an excellent benefits package to our full-time Team Members that include:

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• The pay rate is $19.50 per hour, plus bonuses outlined in the compensation plan.
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• Medical, Dental, and Vision insurance from Day One
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• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
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• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
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• Generous Paid Time Off Program and Paid Sick Days, Paid Parental leave.
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• Team Member Recognition and numerous learning and advancement opportunities
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• and so much more!
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HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Our Sales Office operates 7 days a week. Your workday will start at 7:30am-7:45am and end when client interaction is complete. Paid training is provided for your first 2 weeks. You will be assigned a 4-day rotating working schedule following completion of training, based on business needs.

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• Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
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• Schedule a 14-day welcome call 
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• Sell a NMJ vacation and collect $49
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• Schedule NMJ vacation dates within 31-120 days
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• Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe 
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• Entry input into systems of entrance
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• Provide seamless handoff to Quality Assurance team member
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• If applicable, call members to offer a NMJ vacation package 
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• Provide outstanding customer care when interacting with members and guests
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• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
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• Completes all required Company training/compliance courses as assigned
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• Adheres to Company standards and maintains compliance with all policies and procedures
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• Performs other related duties as assigned
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Qualifications - What are we looking for?

 

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

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• Ability to work a flexible schedule to include weekends, and holidays.
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• Ability to resolve sophisticated customer service issues and adapt to changes in a fast-paced environment.
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• Ability to meet all compensation plan goals.
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• Proficiency in English (reading/writing/speaking).
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• High School diploma or equivalent.
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• Excellent and confident communication skills
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• Basic vacation ownership product knowledge
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• System knowledge with Voice and Clarity
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It would be advantageous to demonstrate the following capabilities and distinctions:

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• Previous experience in the sale or marketing of branded Timeshare or Vacation Ownership products.
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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