Job Description

CoAdvantage Summary:

CoAdvantage is a leading human resource solutions provider for small to mid-sized companies. We are HR experts who partner with small businesses nationwide to administer payroll, benefits, workers’ compensation and core HR management. Headquartered in Bradenton, Florida, CoAdvantage has offices throughout Florida, Georgia, Alabama, Texas, Oklahoma, Colorado, California, North Carolina, New Jersey and New York, and serves more than 100,000 worksite employees in all 50 states. We’re looking for the best professionals in our markets who are interested in building a successful and rewarding career and be part of a focused, energetic team dedicated to delivering excellence to America’s small business owners.

Position Summary: Maintain a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states to efficiently administer Clients’ FMLA, state disability and group LTD/STD plans.   

Job Requirements:

• Provide clients and their worksite employees administrative and consultative services for FMLA, State-specific leaves (e.g. CFRA), State Disability and/or group LTD/STD plans
• Apply HR best practices in compliance with federal, state and/or local laws regarding Family and Medical Leave, ADA, state disability and group STD/LTD plans.
• Determine eligibility, the applicable type of leave and status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)
• Determine and generate appropriate communications to comply with FMLA regulations state disability and group STD/LTD plans.
• Review FMLA documentation for accuracy and completeness
• Support clients and their worksite employees, primarily via phone and email.
• Process new leaves and all daily follow-ups assigned 
• Communicate clearly and concisely with callers while educating them on leave concepts and necessary next steps
• Resolve and respond to LOA inquiries received via telephone calls and e-mail in accordance with current standards and protocols. 
• Collaborate with third-party administrators, vendors, Legal, Clients, and HR Services as needed.
• Keeps complete records of all LOA requests and maintains tracking and analysis of data
• Demonstrate respect, sensitivity, and understanding for the caller’s circumstance while maintaining professionalism at all times
• Prioritize and organize daily responsibilities to meet all deadlines
• Provide innovative ideas that can support the ongoing growth of the Leave Department
• Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPAA rules and regulations.
• Process all LOA requests in accordance with the Disability Management protocols and Federal and State regulations, production of wage reports for Vendor, and also assist in collecting/providing any state-required forms and mailings.
• Provide support to the team in times of high volumes, staffing shortage, etc
• Ability to establish rapport with all levels of employees and must have the ability to work in a fast-paced environment. 

Required Skills and Experience:

• Excellent interpersonal, verbal, and written communication skills. Must exercise diplomacy, discretion, sound judgment, and flexibility in varying situations, and must maintain confidentiality.
• Ability to work in a fast-paced environment.
• Excellent organization and time management skills required.
• Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks and responsibilities

Educational and Professional Licensing or Certification Requirements:

• Bachelor's Degree or equivalent experience
• 3-5 years’ experience in administering FML/State disability and other various leave of absences. 
• Case management system experience

EOE

CoAdvantage is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, ancestry, citizenship status, age, sex (including pregnancy, childbirth, breast feeding and pregnancy-related medical conditions), gender, gender identity or expression, sexual orientation, marital status, uniform service member and veteran status, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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