Alasus Technologies LLC is seeking a highly experienced Major Incident Manager to lead the end-to-end management of critical (P1/P2) incidents and ensure rapid restoration of services while minimizing business impact. The ideal candidate will have strong ITIL knowledge, technical coordination experience, and a proactive mindset to drive incident resolution and continuous improvement.
Lead effective and timely response to crisis, P1, and P2 incidents.
Perform as Incident Owner, managing incidents throughout the lifecycle per ITIL standards.
Coordinate and advocate with Tier 2, Tier 3 technical teams, and business stakeholders.
Drive escalations and host technical bridges with internal and external teams.
Research and implement improvements in major incident processes and workflows.
Develop, track, and report key incident metrics and KPIs.
Document accurate and timely updates across communication portals during outages.
Conduct root cause analysis and support post-incident reviews.
Ensure compliance through regular audits, documentation, and follow-ups.
Support event and monitoring framework design and integration using AIOps platforms.
Contribute to the Known Error Database and knowledge management process.
Assist in updating SOPs, checklists, and technical documentation.
Identify opportunities for automation, standardization, and process improvement.
Provide 24/7 on-call support coverage per SOP as required.
5+ years of experience in IT Incident Management or similar roles.
Deep understanding of ITIL practices and incident lifecycle.
Experience with enterprise monitoring and event correlation tools (e.g., AIOps , Splunk, Dynatrace, etc.).
Strong communication, coordination, and documentation skills.
Proven ability to manage high-pressure incidents and collaborate across teams.
Familiarity with knowledge management systems and root cause analysis methods.
Ability to work flexible hours, including on-call rotations.
ITIL v3 or v4 Certification.
Experience in a large-scale enterprise IT environment.
Background in service operations, SRE, or technical support roles.
...Dr. Anne Berrys laboratory at Brandeis University is looking for a full-time research assistant to work on human brain imaging and behavioral studies of aging. The position will introduce the research assistant to a wide array of theories and methods in cognitive aging...
NP/PA Dermatology opening in Brooklyn, NY - Located in Brooklyn, NY - Full-time, permanent position - A mix of Laser, Cosmetic, and General Dermatology - Minimum 1 year experience in Dermatology - Salary is negotiable and starting at $150kBenefits: - Comprehensive Health...
...meaningful work is crucial. At CommScope, our security team safeguards people, processes, and... ...systems and staying ahead of evolving cyber threats? Our Security Architecture and Engineering... ...want to hear from you! This role is remote, with preference for candidates in the...
...starts on 6-month term, extension based on performance, no term limits) Compensation Range: $50-58/hr We're looking for a Creative Agency Manager to provide top-tier project management support for an in-house creative agency and its business partners. This role is...
...delivering exceptional service while enjoying the rewards of being part of a dedicated workforce! Job Type: Full-time Pay: From $20.25 per hour Benefits: ~401(k)~ Dental insurance ~ Flexible schedule ~ Health insurance ~ Paid time off ~ Paid training ~...