Job Description

WHAT YOU WILL DO 

• Welcome every guest with a warm and genuine greeting, setting the tone for their dining experience.
• Manage reservations and walk-ins using the restaurant’s reservation system, ensuring accurate table assignments and flow.
• Escort guests to their tables with poise and attentiveness, introducing them to their server when appropriate.
• Answer phone calls and respond to email inquiries, providing accurate information about the restaurant, menu, and policies.
• Maintain a clean, organized, and welcoming host stand and reception area at all times.
• Communicate with the Maitre d’ and Dining Room team to adjust seating arrangements and accommodate special requests or VIPs.
• Monitor the dining room and assist in pacing the flow of service to ensure an optimal guest experience.
• Assist with coordinating private events or large party reservations, ensuring seamless execution.
• Participate in pre-service briefings to stay informed about menu updates, special guests, and service priorities.
• Address guest concerns with empathy and professionalism, escalating issues to the Maitre d’ or management when necessary.
• Support additional Dining Room projects as needed. 

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