eCommerce Operations Manager Job at The Planet Group, New Bremen, OH

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  • The Planet Group
  • New Bremen, OH

Job Description

The Planet Group is looking for an eCommerce Operations Manager to join our client, one of the world's leading lift truck manufacturers.

Salary: $106,000-$120,000 depending on experience

Location: On-site 5 days a week in New Bremen, Ohio

eCommerce Operations Manager Responsibilities: 


  • Manage the day-to-day activities needed to support the eCommerce program, with a specific focus on revenue growth, repeat purchases, customer retention and new customer acquisition.


  • Support the implementation of new functionality for the eCommerce platform, including scope definition and execution, process and procedure development, change management plans, and customer testing and communication.


  • Perform the day-to-day monitoring of eCommerce activity.


  • Provide operational and eCommerce order support to the Retail network.


  • Update and maintain business process flows including step by step user guides and training documentation supporting all order processing.


  • Maintain a strong understanding of customer journey, profiles, competitive landscape and needs to identify business process improvements.


  • Provide recommendations to improve the online experience and ease of doing business on eCommerce sites.


  • Collaborate cross functionally to develop strategies to help optimize the online buying experience.


  • Leverage analytics, web tools and voice of customer research to support ongoing changes to improve the customer experience.


  • Develop and maintain key performance indicators (KPIs) to measure performance all initiatives and report results to stakeholders.


  • Recommend new ways to promote and grow online sales.

eCommerce Operations Manager Qualifications: 



  • Bachelor degree in Business, eCommerce, Marketing or related field is required, along with at least 5 years of experience.


  • Experience in developing and leading eCommerce programs.


  • Understanding of how content, design, and user interface work together to create an optimal user experience.


  • Strong understanding of online marketing strategies.


  • Fluent in development optimization techniques to deliver the best user experiences in the most technically efficient manner.


  • Knowledge of eCommerce processes and best practices.


  • Ability to prioritize projects, work within short time frames, and meet deadlines.


  • Proactive, flexible self-starter with strong interpersonal and team building skills.

#CDM

Job Tags

Flexible hours,

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