The Division of Facilities and Real Estate Services (FRES) provides the expertise, business process, policies and standards required to plan, design, construct, operate, maintain and renew the physical assets of the University, excluding the health system. In addition, the Division, comprised of approximately five Departments, is responsible for the strategic planning, management and operation of non-academic University property, and collaborating with the neighborhood to create a safe, diverse and economically vibrant destination. With close to 12M square feet of space, FRES maintains 186 buildings on a campus of 276 acres, completes over 60,000 maintenance requests per year, and starts approximately 250 projects a year. FRES is comprised of the following Departments: Administration, Office of the University Architect, Design and Construction, Real Estate, Operations, and Maintenance. The University of Pennsylvania is implementing a campus transformation entitled Penn Connects ( This comprehensive, award winning effort is expanding the campus over the next 20 years, including the construction of new academic research and recreational facilities. In addition, the University has secured $300M in Century Bond funding and continues to upgrade existing facilities over the coming years. Oversee all aspects of managing the housekeeping operations of academic campus properties through the management of an outsourced housekeeping management vendor. Develop a collaborative team environment between the Housekeeping staff, the different groups of Operations and Maintenance (O&M), FRES and customers across the University. Maintain Housekeeping’s mission and focus efforts to align to the University, FRES, and O&M’s mission statements. Develop and execute an annual housekeeping budget of in excess of $35 million. Routinely tour buildings to inspect and verify housekeeping performance. Provide leadership to a staff of approximately 500 unionized University housekeepers and 50 contracted managers maintaining over 6.5 million cleanable square feet. Manage all unionized personnel in accordance with the collective bargaining agreement. Provide leadership skills and mentoring to assigned staff by developing and implementing a workforce training and development, and performance management plan. Act as the contract administrator for all housekeeping and other O&M service and materials contracts by evaluating existing, developing and implementing contract performance metrics. Determine and issue contract performance incentives or penalties as appropriate. Develop and maintain successful client relations with University Schools and Centers. Ensure the housekeeping operations are provided efficiently and effectively, and provide the necessary insight to modify the processes consistent with the APPA Housekeeping standards where needed. Evaluate operations and implement sustainable business practices in support of the Climate Action Plan. Qualifications include a Bachelor’s degree in Arts, Science, Engineering, Architecture, or related field and a minimum of seven years of housekeeping or facilities management experience, preferably in a large academic environment, dealing with client management, management of large operating staffs, and budgetary control or an equivalent combination of education and experience. Extensive knowledge of housekeeping services, scheduling, APPA and regulatory standards, policy development, planning, and administrative coordination for academic, administrative and auxiliary enterprise buildings is required. Significant experience managing in-house unionized workforce and large complex performance-based service contracts is required. Proven record of excellent internal and external customer service and excellent interpersonal, verbal, and written communication skills with ability to manage multiple priorities simultaneously are essential.
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